Step by step
Open Booking Details
On Calendar, click the booking. Confirm you are looking at the right customer, service, time, and staff — those fields are read-only here.
Add or update notes
In Notes, use Add internal note… and Add. New notes append below earlier ones. See Add notes to a booking for the full notes flow.
Change status when needed
Under Quick Actions, use Confirm, Done, No-show, or Cancel. See Manage booking statuses for when each status fits.
Change time or staff with dedicated actions
Under Actions, choose Reschedule to move date or time, or Change employee to reassign staff. Do not recreate the booking just to fix those fields.